At Sandshoppy, we are committed to providing quality products and a great shopping experience. If you are not completely satisfied with your purchase, our Refund Policy is designed to ensure a fair and efficient resolution.
Eligibility for Refunds
- Items must be returned within 14 days of receiving the product.
- Products must be unused, in original packaging, and in the same condition as when received.
- Proof of purchase, such as an order confirmation or receipt, is required for all returns.
Non-Refundable Items
- Certain items, such as perishable goods, personal care products, and custom-made items, are not eligible for refunds due to hygiene and safety concerns.
- Gift cards, sale items, and final clearance items are also non-refundable.
How to Request a Refund
- Contact Us: Start by contacting our customer support team with your order details and reason for return.
- Approval: Once approved, we will provide instructions for shipping the item back.
- Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Processing Refunds
- Once we receive your returned item and inspect it, we will notify you of the status of your refund.
- Approved refunds will be processed back to your original payment method within 5-7 business days.
Exchanges
If you would like to exchange an item, please reach out to our customer support team, and we will do our best to assist you.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund promptly, covering all associated shipping costs.
Contact Us
For any questions regarding refunds, please contact our customer support team. We are here to assist you!